FAQ

You can place an order through our website by selecting your desired product, customizing your engraving options, and proceeding to checkout. If you have any questions during the ordering process, feel free to reach out to our customer service team for assistance.

We offer a wide variety of products that can be customized through engraving, including:

• Home decor items (picture frames, trays, coasters)
• Kitchenware (cutting boards, utensils, glassware)
• Accessories (keychains, journals, wallets)

Absolutely! We welcome custom designs, logos, or text. Simply provide your artwork or details, and our team will work with you to ensure it looks perfect.

We accept various file formats for custom designs, including:

• .jpg
• .png
• .svg

Yes! Once you have placed your order, you can select from a range of fonts and styles that I will send you through a proof. If you have a specific font in mind that you would like to use, please let us know, and we will do our best to accommodate your request.

Absolutely! We will send you a digital proof of your engraving design for approval before proceeding. This ensures that you are completely satisfied with the layout, font, and overall look. Please make sure to check your email frequently after placing your order, as we aim to keep the process moving smoothly!

The typical turnaround time for custom engravings is 2-4 business days, depending on the complexity of the design and the volume of orders we are processing. If you need a rush order, please contact us, and we will do our best to accommodate your request.

No, we do not have a minimum order quantity. Whether you need a single personalized gift or bulk orders for events, we are happy to help!

Yes, we do offer discounts for bulk orders! Depending on the quantity and type of items you wish to order, we can provide a tailored discount rate. Please contact us directly with the details of your order, and we'll be happy to provide a quote and discuss potential savings.

We take great pride in our work, but as all our items are custom engraved, we cannot accept returns unless there is a defect in the product or an error on our part. If you receive a damaged item or there is an issue with your order, please contact us within 7 days of receipt.

Please send us an email with your order number and zip code. Also include a detailed reason of the return so we can get the process started.

To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them. Custom-engraved or personalized items are generally not returnable unless there is a defect or an error on our part.

We strive for perfection, but sometimes errors can occur. If you receive a custom-engraved item that is defective or contains an error, please contact us within 7 days of receipt. We will work with you to repair, replace, or refund the item, depending on the situation.

If you provide incorrect information or make a mistake with the engraving text, please contact us as soon as possible. We will do our best to correct the issue or cancel the order before production.

Refunds are typically processed within 3-5 business days after we receive the returned item. You will receive an email notification once your refund has been processed, and the amount will be returned to the original payment method.

Once we receive your returned item, we will send you a confirmation email indicating that your return has been processed. This will include details about your refund or exchange, if applicable.

Yes, you have 7 days from the date of delivery to initiate a return. After this period, we unfortunately cannot guarantee a refund or exchange. If you need assistance within that timeframe, please reach out to us.